Coffee Makers, Troubleshooting Coffee Makers

Wonder Why Your Keurig Keeps Shutting Off? Here are a Few Causes and Easy Fixes!

Written by

Erica Cervenkova

Coffee Holli Top Pick


Your Keurig coffee maker is designed to run through a complete brewing cycle before you shut it down. 

That being said:

Users have experienced the machine suddenly powering on or shutting down for no reason. 

Needless to say:

This can be incredibly inconvenient, especially if there is nothing apparently wrong with your Keurig coffee maker.


There might be an underlying problem you missed. Here are a few reasons why this could be happening.

Keurig Keeps Shutting Off

We all love a steaming cup of coffee in the morning. However, it could get frustrating if your Keurig coffee maker keeps shutting down randomly. To fix it, try the following. Clear the exit needle, properly insert the water reservoir, check the auto timer, reset your Keurig manually or call customer service.

1. Exit Needle Is Clogged or Broken 

Keurig The Entry and Exit Needles

The exit needle is a sensitive component of your coffee maker

You see:

The Keurig exit needle allows brewed coffee to flow from the K-cup holder.

As such:

It is an essential part of the brewing process and can cause your coffee maker to act up if damaged or plugged


The exit needle easily gets clogged with coffee grounds and debris. It’s much worse if you do not regularly clean the exit needle.


You can damage the exit needle by cleaning it with the wrong tool or implement. Never put anything sharp into your needle.


You can easily maintain the Keurig exit needle by following these easy steps

  • Step 1: Unplug your coffee maker and remove the water reservoir.
  • Step 2: Lift the lid to expose the K-cup holder.
  • Step 3: Reach behind the dispensing nozzle and gently push up the K-cup holder.
  • Step 4: Check both sides of the two-piece K-cup holder.
  • Step 5: Gently press and push up the indentations on both sides.
  • Step 6: Wash the K-cup holder and the exit needle thoroughly after separation.
  • Step 7: Use a safety pin to dislodge coffee grounds stuck in the exit needle. 

Let the parts dry after cleaning them. This should give you enough time to reset your coffee maker


Reassemble the coffee maker and brew normally. It should work fine and complete its brewing cycle

2. Water Reservoir Is Improperly Seated

Keurig Water Reservoir Magnet


Water is a key ingredient in the brewing process. Keurig coffee makers store water in the provided reservoirs in different shapes and sizes


Since your water reservoir is a removable part, it can be placed incorrectly after filling


Most models have a small magnet underneath their water reservoirs. This magnet helps gauge the water level within the tank and is also a great guide.

You see:

The magnet needs to be properly aligned for your Keurig to work.


Prolonged use of your coffee maker can shift this magnet out of place. Note that your Keurig will shut down by itself if the magnet is misaligned.

In addition:

This is because it cannot detect the water level within your reservoir. Consequently, shift the magnet back into place, and your machine should work fine.

3. Auto Timer Set

Not everyone has the time to sit and watch their coffee brew. Thankfully, most Keurig coffee makers come with a timer

You see:

The timer indicates the duration of the brewing process. So, users can set their coffee to brew and return once it is done


While the timer can be useful, it could also work against you if programmed incorrectly. Consequently, you should check your Keurig’s settings and adjust the timer appropriately


The timer can interrupt the brewing process and suddenly force your coffee maker to shut down if not programmed correctly. 

4. Keurig Needs to Be Reset

If all else fails, consider resetting your Keurig coffee maker

You see:

Your machine may have developed some slight electrical faults that resetting can fix. 


You can reset your machine by following a few straightforward steps

  • Step 1: Unplug your coffee maker.
  • Step 2: Remove the water reservoir and set it aside. 
  • Step 3: Allow your coffee maker to sit unplugged for at least half an hour.
  • Step 4: Reassemble your coffee maker and brew normally

Your machine should work fine and finish brewing.

5. Contact Customer Service

Your Keurig coffee maker may develop unique issues that a general fix won’t handle. This is where Keurig’s customer service comes into play.


You should contact customer service after trying as many general fixes as possible. They will help you troubleshoot your machine and recommend the best possible solution.


You may have to either send them the machine to repair or purchase a new one.

Models Commonly Affected

Keurig 2.0

Keurig 2.0

Keurig 2.0 is an umbrella term that covers some of the newer models. Most of them come with large water reservoirs that can have issues with the magnet beneath

As such:

A Keurig 2.0 can be prone to the sudden shut-off issue

Keurig Mini

Keurig Mini Black

While the Keurig mini is space efficient, the smaller needle can get clogged easily and requires frequent maintenance


This can easily trigger a sudden shutdown while brewing a cup of coffee.

Keurig K-Select

Keurig K-Select

The Keurig K-select is a discontinued model with a water reservoir that detaches differently


One needs to be careful when replacing the reservoir, or it could suddenly cause the coffee maker to shut down mid-brew.

Keurig Platinum B70 

Keurig Platinum B70

The Keurig B70 platinum is an older model with a variety of settings. It has a timer that can be set incorrectly, causing your coffee maker to shut off suddenly.

Other models associated with this issue include the Keurig duo, Keurig slim, K-Elite, K-cafe, K-compact, and the K-150.


Wanting your coffee maker to work the way it was intended is not beyond reason


Your coffee maker shouldn’t be shutting down randomly.


You can fix the problem by trying the following.

  • Properly clean the exit needle and make sure it isn’t broken.
  • Ensure the water reservoir is seated properly and the magnet isn’t stuck.
  • Check your machine timer and set it correctly.
  • Try resetting your Keurig coffee maker.
  • If all else fails, contact customer service.

Remember to stay calm while troubleshooting your coffee maker. Follow each method carefully, and your coffee maker should brew fully at the end of the day.


Do you think we missed a useful method for fixing the sudden shutdown issue? Did you find some of the listed solutions helpful? Feel free to let us know in the comment section below.

Frequently Asked Questions

How Do You Fix a Keurig That Keeps Shutting Off?

You can remedy this problem by probing for a few common causes


These issues include a clogged exit needle, an improperly seated water reservoir, and a wrongly set auto timer.

Why Does My New Keurig Keep Shutting Off?

Your new Keurig may have some incorrect default settings that may be causing it to shut off suddenly


Properly read the user’s guide and follow its instructions when setting up the machine.


Contact customer service if your settings seem fine, and your Keurig is still shutting down.

Why Won’t My Keurig Stay On?

Your coffee maker could be suffering from a few problems that could be causing it to shut down. The troubleshooting list above will help you get to the bottom of things.

Why Does My Keurig Turn off When I Try to Brew?

Your Keurig may shut off when you try to brew because the exit needle is clogged. Consequently, your machine cannot brew properly in such a scenario.

How Do I Stop My Keurig Duo From Turning Off?

You can disable the Keurig Duo’s Auto-off Feature by adhering to these steps.

Step 1: Plug in the machine, but leave it off.
Step 2: Find and hold down the “strong” and “10-ounce cup” buttons for five seconds.

The Auto-off light should stop glowing, signaling that the feature has been disabled.

Erica Cervenkova
Coffee Connoisseur, SCA Member

As a coffee connoisseur and member of the Specialty Coffee Association, I am dedicated to understanding the sustainability of coffee pods and the impact it has on the environment. My expertise lies in the realm of capsule coffee machines, from the likes of Keurig and Nespresso to other well-known US brands. I am passionate about sharing my knowledge and helping others make informed decisions about their coffee choices. Whether you're a coffee enthusiast or just looking for a new way to enjoy your morning cup, I'm here to help.


2 thoughts on “Wonder Why Your Keurig Keeps Shutting Off? Here are a Few Causes and Easy Fixes!”

  1. Thanks for this! I had two calls with customer service that only suggested I buy a new machine (with a discount). Your first tip to clean the needle did the trick! Really appreciate the help!


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